Tyre Bay Direct regularly sends Customer Care Surveys and Feedback Forms to see how we can improve our services, with the aim of giving the best customer experience possible. We greatly appreciate constructive criticism and welcome all feedback.
A few months ago Tyre Bay Direct sent a newsletter asking you, our valuable customers, for opinions on our website and suggestions on how we could possibly improve it. Our website is fully e-commerce, meaning you can order online 24-hours a day, 7 days a week, and with thousands of visitors every week, it is extremely important that Tyre Bay Direct lives up to its customer’s expectations. We are extremely pleased by the response to the newsletter and the many great ideas and comments given. We have carefully read each and every comment and discussed in-depth how we can implement positive changes within the new website.
Tyre Bay Direct branding is still strong throughout, with the distinguishing bright and cheerful colours that we are known for. Our ‘Live Chat’ feature means customers can speak to our team any time between 9am to 5pm, Monday to Friday, and can also leave a message outside of these hours. All Unite machinery images feature a ‘zoom’ function, and many have demonstration videos to clearly show the range and how each machine works. Many more features of the website have been improved to make our customer’s online experience as simple and as smooth as possible.
We, at Tyre Bay Direct, would like to take this opportunity to invite you to visit our website and see the changes for yourself. We would also like to say a huge ‘thank you’ to everybody who took the time to fill in our Customer Care Survey. There will be many more opportunities for you to give your feedback in the future so watch out for our newsletters. We are always willing to listen to your ideas and comments!
Thank you from all the team at Tyre Bay Direct.