Atlas Equipment Ltd t/a Tyre Bay Direct – Returns Policy
Atlas Auto Equipment Returns Policy
We are so confident that you and your team are going to love your new Atlas range of equipment machine that we are offering a 30-day money back guarantee if you are not 100% pleased.
Atlas offers some of the best tyre machines in the business. We are so sure of this that we grant all of our customers a 30-day money back guarantee on the entire Atlas branded range (Atlas Equipment and Atlas Platinum). Simply look for the stamp in the machines image gallery (see inset).
Contact our customer service team within 30 days of purchase and we will be happy to help. Our team will work with you to identify the issue and solve it, whether its a new machine or money back.CALL NOW ON 01527 883 580 REQUEST A CALLBACK
*For Money Back Guarantee to apply the machine/s must have been purchased at list price. The cost of carriage will be excluded from your refund. Routine maintenance must have been followed and misuse of the machine will result in the voiding of any right to claim the full money back guarantee.
General Returns Policy
You can return goods received (see exceptions*) to Tyre Bay Direct within 14 days of dispatch with the completed goods return form available from our customer service department. *If you wish to return Tyre Racking you must notify Tyre Bay Direct within 3 days of delivery and return the racking within 7 days of delivery.
Returns received without a goods return form will not be accepted.
Goods returned where a delivery has been refused/not accepted will be accepted without the goods returns form.
Any goods believed to be faulty by you the customer, not fit for purpose or are not of satisfactory quality may be returned by you the customer or collected by Tyre Bay Direct at you the customers cost. This will be refunded/credited once goods have been assessed by Tyre Bay Direct and proven to be faulty, not fit for purpose or of an unsatisfactory quality. A replacement product will then be offered free of charge.
If goods are proven by Tyre Bay Direct or a manufacturer to be not faulty or unsatisfactory or are faulty due to negligence on your behalf then carriage/collection costs will not be refunded. A replacement will be offered at your cost.
On return of goods where you the customer have ordered in error/purchased on behalf of someone else in error or simply changed your mind, Tyre Bay Direct will not refund/credit any carriage incurred during the dispatch or return of the goods. Any refund/credit for goods will also be subject to a 20% handling and administration fee unless faulty.
Tyre Bay Direct will not be held responsible for items damaged or lost whilst being returned to the company unless a collection was arranged by Tyre Bay Direct.
This returns policy does not affect your statutory rights.